We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of justlittlekids (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://justlittlekids.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
палатка как на картинке, пришла с браком небольшим, но деньги вернули
8 Jun 2018 03:13
Хорошая, вместительная палатка, на улице можно закрепить в землю (колышков в комплекте нет), а вот дома, если ребенок на стенку опирается она падает. Из недостатков: липучка, на которую фиксируется закрытая дверка, пришита не совсем верно: "калючку" надо крепить к дверке, а не к стенке, т.к. ребенок цепляется колготками за неё. Заказ и отправлен быстро и пришел скоро, если бы таможня его неделю не мурыжила. Продавец хороший, общительный, это не первый мой заказ у него.
2 Jun 2018 19:53
excellent item..baby likes it very much
22 May 2018 04:15
14 May 2018 15:31
iic дошёл house 2 week. отслеживался track number. marriage small has been (angle not stitched) opened a dispute, продовец requested that money part returned. honest and house and to store. house super. брала junior (7мес) senior but (7лет) sitting there pleasure. folded very compact, sea with возьмём ✌️
3 May 2018 00:32
matches the description and photos all store complete beads none (знала i is). дошла of a month, отслеживалась. baby is not, yes cat and))
2 May 2018 03:05
perfect! fully compliant with the description. used to take 550 usd. on sale 28.03. 4.
25 Apr 2018 09:30
all is excellent! children!
24 Apr 2018 14:19
store and excellent good goods. belarus delivery 22 day. on cost is 4,5 $. optional писала seller, побыстрее need, not подвёл. very клёвая tent. bright, big. непрокрашенных have a pair of places, but catches eye. comes in a case. true впихнуть me back it failed. recommend.
22 Apr 2018 22:47
flat шёл актобе order to month. description and exactly as pictured tent. order satisfied. store recommend
17 Apr 2018 08:42
all, like the son of
13 Apr 2018 10:06
excellent tent, to store thank you
13 Apr 2018 03:10
all good, it's time, all the whole) material very true, but over such that the money! recommend
10 Apr 2018 01:58
wonderful палаточка. nowhere thread no. straight seams and strong. заявленному fully compliant with color. also smell no. and in the case was your package. store and product recommend uniquely
8 Apr 2018 06:40
good tent. like дочке. material is no smell. medium quality sewing. зажевало thread, without хуярила machine and apparently and stop, but порвалась until.
26 Mar 2018 05:23
tear resistant quick
21 Mar 2018 20:26
good thing. double price city in our stores. advise.
20 Mar 2018 20:46
excellent!!! very fast shipping thanks and regards to store.
19 Mar 2018 13:10
arrived all perfect, the criançam liked, not went taxado no brazil, but the post office demoraram very pra deliver, recommend the store